Privacy Policy

At LuxCraft Studios, we are committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, luxcraft.sg, or interact with our services.

1. Information We Collect

We collect personal data that you voluntarily provide to us through our online contact forms and project inquiry forms. This includes:

• Identity Data: Name.
• Contact Data: Email address and phone number.
• Project Data: Any details you provide regarding your renovation needs or property.

2. How We Use Your Data

We use the information collected for the following purposes:

• To contact you regarding your inquiry.
• To provide interior design consultations and customized renovation quotes.
• To send updates or marketing materials related to our services (only if you have opted in).
• To improve our website functionality and user experience.

3. Cookies and Tracking Technologies

We use tracking tools to analyze website traffic and the effectiveness of our advertising:

• Google Analytics 4 (GA4): To understand how visitors engage with our site.
• Meta Pixel: To measure the performance of our advertising campaigns on Facebook and Instagram and to show relevant ads to interested users.

These tools use "cookies" to collect standard internet log information and visitor behavior information in an anonymous form.

4. Disclosure of Personal Data

Luxcraft Studios does not sell or rent your personal data to third parties. We may share your information only with:

• Service Providers: Third-party vendors who assist in our business operations (e.g., website hosting or CRM tools).
• Legal Requirements: If required by law or to protect our legal rights.

5. Data Security

We implement reasonable security arrangements to prevent unauthorized access, collection, use, or disclosure of your personal data. However, no method of transmission over the internet is 100% secure.

6. Your Rights (Access and Correction)

Under the PDPA, you have the right to:

• Withdraw your consent for us to use your data.
• Request access to the personal data we hold about you.
• Request corrections to any inaccuracies in your data.

7. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: contact@luxcraft.sg
Phone: +65 8312 6212 / +65 8899 1245
Address: 190 Woodlands Industrial Park E5, Woodlands Bizhub, #04-05, Singapore 757516